The Pongg app · In your pocket
Your whole front desk, one tap away.
Turn Pongg on or off, listen to live calls, jump in when it matters, and teach it new answers. All from the job site, the truck or the couch.
Instant on/off control
You decide when Pongg answers.
On / off toggle
Flip Pongg on or off in one tap.
Slow afternoon and the office is fully staffed? Turn it off. Storm just rolled through? Turn it on. Changes apply to the very next call.
- Master switch for the whole company
- Rules you control: after hours, busy line, weekends and holidays
- No calls to support. No tickets. It's your switch.
CallerWater's coming through the ceiling in the back bedroom.
PonggI'm sorry, let's get someone out today. What's the address?
Listen in and interrupt
Hear any call live. Take it with one tap.
Owners and managers can quietly listen to any call Pongg is handling. If it's a big job or a customer you know, tap Take over and you're on the line. No awkward handoff.
- Listen in silently to live calls, Pongg or your team
- Interrupt and take over without the caller being transferred
- Hot-lead alerts so you know which calls are worth jumping on
Your team's phones ring too
Anyone with the app gets the call.
When a customer calls your business line, every teammate with the Pongg app gets the call on their own phone. Whoever's free picks up. If nobody can, Pongg does.
- Choose who rings: office, owner, managers, field crew
- Set how many rings your team gets before Pongg steps in
- Quiet hours and on-job mode per person, changed any time in settings
Gets smarter every week
The dumbest it will ever be is day one.
When a caller asks something Pongg can't answer, it takes a message and you get notified right away. Answer it once in the app and Pongg knows it from then on. Our team reviews every gap too, so the agent keeps getting tuned to your business.
- Instant notification when a question stumps the agent
- Answer once, learned forever. No prompts, no retraining
- Monthly tuning by your success manager, built on your calls
For owners and managers
Built for the people running the business.
Easy enough for anyone on the team. Powerful enough for the people in charge.
Roles and permissions
Owners and managers control settings, rules and who rings. The team just answers calls.
Coach from anywhere
Listen back to any call, see how it was graded, and share it with the team as a lesson.
Know what matters
Hot leads, big jobs and unanswered questions come straight to your phone. Everything else waits.
See it on your own phone.
Book a 20-minute demo and we'll set it up so you can flip the switch yourself.