Answers like your office
Your greeting, your tone, your voice option (or a clone of yours). Callers hear a company that picked up, not a bot.
Product
The backup receptionist that books, texts back, and reports.
Here's exactly what happens when the phone rings, what Pongg does with the call, and what you see afterwards.
How a call flows
How does it work?
1 · RingCustomer calls your number
Same number you've always had. Nothing changes for the caller.
2 · Your teamYour office answers first
If someone's free, the call is theirs. Pongg records and summarizes it for the log.
3 · RecoveryNobody free? Pongg picks up
Third ring, after hours, busy line or overflow. In your voice, with your rules.
4 · BookQualifies and books the job
Address, problem, urgency, budget. Checks your calendar, books a real slot, confirms by text.
5 · ReportYou see all of it
Transcript, summary, lead grade and outcome in the app. Monthly ROI in your inbox.
AI call recovery
Every call your team can't take, taken.
Set the rules once: after hours, overflow after N rings, busy line, or a surge threshold. Pongg covers exactly those and nothing more.
Knows your business
Service area, pricing, visit fees, hours, crews, what you do and don't do. Approved by you before it ever takes a call.
Handles the surge
Hail Tuesday, heat wave Friday. Pongg takes 100 calls at once and sorts emergencies from estimates.
Escalates the odd ones
New question? Takes a message, pings you with context. Approve the answer once and it's learned.
Live listen and takeover
Hear any call live. Tap once to take it yourself. Toggle Pongg off for the afternoon if you want.
Filters the junk
Spam and robocalls never reach your team or your log. Customer recognition greets repeat callers by name.
Speedy automations
Reply in seconds, not when someone gets to it.
Speed to lead is the whole game in home services. Pongg makes the fast reply automatic.
- Auto SMS texts missed callers within seconds, with a link to book a real time
- Auto email follows up while the lead is warm and keeps the conversation moving
- CRM integration and auto booking for Jobber, ServiceTitan, Housecall Pro, HubSpot, GHL, Salesforce and Zoho
- Confirmations and reminders sent under your company name
- Owner intro MMS to new customers so they know who's showing up
- Web chat bot qualifies website visitors and books them using the same rules as calls
- Win-back campaigns to past customers, written and run for you
- Outbound calls to current customers for reminders and follow-ups
Insight and ROI
All inbound calls, not just the ones Pongg took.
Most owners have no idea what happens on the phone. Pongg makes the whole thing visible, for your team's calls and its own.
What you see, every call
- Full transcript and a two-line summary
- Lead grade: hot, warm, info, spam
- Outcome: booked, quoted, message, missed
- Which staff member or agent handled it
- Service-area check and customer history
- Coaching notes for your office team
Instant on/off control
You decide when Pongg answers.
AI ReceptionistTaking calls. Your rules below.
After hoursEvenings, before open
When the line is busyOverflow while your team is on a call
No answer by the 3rd ringPongg steps in so nobody hits voicemail
Weekends and holidaysOff by default, flip on for storm season
One tap in the app. Changes apply to the very next call. Try the switches.
Done for you
Industry intelligence plus your business's rules.
We don't hand you a blank agent. We hand you one that already knows your trade, then tune it to your business.
Your industry's playbook
Roofing, auto repair, plumbing, HVAC and more: the questions callers ask, the way jobs get qualified, the words your customers use. Built in before day one.
Your business's rules
Your SOPs, pricing, service area, crews and hours, written once by you and loaded by us. Change anything any time from the app.
Our team on the hook
Done-for-you onboarding, an in-house success manager, a monthly review. If something's off, we fix it. You never touch a prompt.
Everything included
One price, all of this.
Inbound calls 18 included
- 24/7 answering and overflow
- Instant on/off toggle
- Pre-built template for your industry
- Self-learning answers
- Transcripts and summaries
- Call routing
- Live listen-in and interrupt
- Captured-ROI dashboard
- Spam and robocall filtering
- Employee and owner pinging
- Service-area intelligence
- Staff metrics and coaching agent
- Inbound lead grading
- Customer recognition
- Voice options and voice cloning
- Bilingual
- iOS and Android app
Automations 8 included
- Booked jobs straight into your CRM
- Missed-call text-back and email
- Automated confirmations and reminders
- Outbound calls to current customers
- Win-back campaign management
- SMS support and booking
- Web chat support and booking
- Owner introduction MMS to new customers
Customer success Always on
- Done-for-you onboarding
- No 12-month commitment
- In-house success manager
- Monthly ROI health report card
- Instant customizability
- Flat monthly pricing, no token or per-minute charges
- 15+ integrations: Jobber, ServiceTitan, Housecall Pro, HubSpot, Salesforce, GoHighLevel, Zoho, ClickUp, Pipedrive, Zapier and more
See it on your phones
Your next customer is calling right now.
Book a 20-minute demo. We'll call your business line, let you hear Pongg answer, and show you what last month's missed calls were worth.