Industries
Built for the trades where a missed call is a lost job.
Every Pongg agent starts from a playbook for your trade, then gets tuned to your business. Here's what that looks like in each one.
What a hail night does to a roofing office. Pongg takes them all at once.
Roofing and storm restoration
Storm calls don't wait for office hours.
Hail hits at 9pm and the phone lights up for three days. Your office can't take 60 calls an hour. Pongg can.
- Answers at 2am, quotes the inspection or visit fee, books the crew
- Sorts storm damage from a routine re-roof estimate
- Captures address, roof type, insurance claim status and photos by text
- Texts every missed caller back within seconds during the surge
Your techs are in the bays. Pongg is the one on the phone.
Auto repair and service
Nobody has to climb out from under a car.
Your techs are in the bays and your service writer is with a customer. Pongg answers every call and keeps the schedule full.
- Books diagnostics, oil changes and repairs into real bay time
- Captures year, make, model, mileage and symptoms
- Quotes your diagnostic and inspection fees
- Texts customers when their car is ready for pickup
Answered, booked, arrival window texted. A customer for life.
Plumbing
Leaks come in waves. So do the calls.
A burst pipe at 11pm is a customer for life if someone picks up. Pongg picks up.
- Books emergencies today and estimates this week, with dispatch fees quoted
- Texts the customer an arrival window and the tech's name
- Recognizes repeat customers and their service history
- Flags water-heater and repipe leads as high value
No-cool calls first, tune-ups on the calendar, the rest flagged.
HVAC
The first heat wave brings a hundred calls a day.
Pongg handles them all at once, books what can be booked and flags the rest for your dispatcher.
- No-cool and no-heat calls prioritized ahead of maintenance
- Membership and tune-up scheduling on autopilot
- Books replacements as sales visits with the right rep
- After-hours coverage that doesn't cost you an on-call dispatcher
Also running for
Home cleaning, electrical, landscaping, pest control, restoration, garage doors and more.
Don't see your trade? We build the playbook with you on the first call.
See it on your phones
Your next customer is calling right now.
Book a 20-minute demo. We'll call your business line, let you hear Pongg answer, and show you what last month's missed calls were worth.