Storm surge
Takes every call at once during hail and wind events. Nobody hits voicemail.
← All industries
Pongg for roofing and storm restoration
Every storm call answered. Every inspection booked.
Hail hits at 9pm and the phone lights up for three days. Pongg answers every call in the surge, books inspections, and hands your team a clean list in the morning.
Inspection bookedHail damage · Thu 9:00 AM
60
calls an hour. What a single hail night can do to a roofing office phone.
3 days
of storm surge. How long the phone stays hot after a major hail event.
Claim-ready
intake. Carrier, claim number and adjuster captured on the first call.
Storm season, handled
From the first hailstone to the signed contract.
Roofing calls aren't all the same. Pongg knows a leaking ceiling from a retail re-roof, and a homeowner with a claim number from one who hasn't called their carrier yet.
Inspection booking
Books free or paid inspections into real slots on your crew calendar.
Insurance intake
Captures carrier, claim status and adjuster details so your estimator is ready.
Photo intake
Texts the homeowner for photos of the damage before anyone drives out.
Leak triage
Sorts active leaks from routine re-roof estimates and books tarps first.
Retail re-roofs
Qualifies roof age, material and timeline for your sales team.
Storm week with Pongg
What the three days after hail look like.
Night 1
Hail hits at 9pm
Pongg answers the first 200 calls, books tarps for active leaks, and texts every caller a confirmation.
Day 2
Inspections stack up
Your estimators wake up to a full calendar sorted by neighborhood, with photos and claim numbers attached.
Day 3
Adjuster meetings
Pongg confirms appointments, reschedules no-shows, and keeps booking new inspections as calls keep coming.
Pongg on a roofing callSample
CallerWe had hail last night and there's water coming in the upstairs ceiling.
PonggI'm sorry, let's get someone out fast. Is the water still coming in right now?
CallerYes, slowly. We put a bucket under it.
PonggGot it. I can have an inspector there tomorrow at 9. I'll text you a link to send a few photos so the crew comes prepared.
A real call
A 2am leak call, handled like your best office manager would.
Pongg gets water stopped, gets photos, and gets an inspector on the calendar before the homeowner calls the next roofer on Google.
- Answers at 2am, quotes the inspection or tarp fee, books the crew
- Sorts storm damage from a routine re-roof estimate
- Captures address, roof type, insurance claim status and photos by text
- Texts every missed caller back within seconds during the surge
FAQ
Roofing questions
Can Pongg handle 100 calls at once after a storm?
Yes. Pongg answers every call in parallel, so a surge never goes to voicemail. Your team still answers first when they can.
Will it talk about insurance claims?
It collects the carrier, claim status and adjuster info. It never promises coverage or makes claims decisions.
Can it book tarps and emergency repairs?
Yes. Active leaks are booked first with your emergency fee, and the crew gets the address and photos by text.
Be the roofer who picks up after the storm.
Book a demo before hail season and we'll show you what last season's missed storm calls were worth.