No-cool and no-heat first
Emergencies prioritized ahead of maintenance, every time.
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Pongg for heating and cooling
The first heat wave brings a hundred calls a day.
No-cool and no-heat calls come all at once. Pongg answers every one, books what can be booked, and flags the rest for your dispatcher.
No-cool call bookedAC not cooling · Today 3:30 PM
20+
calls a day. What the first heat wave does to an HVAC office.
Members
first. Membership customers recognized and booked ahead of the line.
Replacement
leads flagged. Aging systems routed to a comfort advisor, not a service tech.
Every season covered
No-cool in July. No-heat in January. Tune-ups in between.
Pongg knows your membership plans, your comfort advisors and which calls need a truck today.
Memberships
Recognizes members, books their included visits and sells new plans.
Replacement leads
Books system replacements as sales visits with the right comfort advisor.
Basic troubleshooting
Checks thermostat, breaker and filter basics before a truck rolls.
Warranty intake
Captures equipment brand, age and warranty status for your tech.
Surge overflow
Takes every call at once when the heat or cold hits.
Pongg through the HVAC year
Your busiest seasons, covered.
SpringAC tune-ups
Members booked for pre-season maintenance before the rush.
SummerNo-cool surge
Every call answered during heat waves, emergencies first.
FallFurnace checks
Heating tune-ups scheduled and memberships renewed.
WinterNo-heat nights
After-hours calls booked without an on-call dispatcher.
Pongg on an HVAC callSample
CallerOur AC is running but the house isn't getting cold.
PonggSorry about that. Have you checked that the thermostat is set to cool and the filter isn't clogged?
CallerYes, both look fine.
PonggOkay, let's get a tech out. I have today at 3:30. Is the unit making any unusual noises I should pass along?
A real call
A no-cool call on the hottest day of the year.
Pongg rules out the easy fixes, books the visit, and captures the details your tech needs before they arrive.
- No-cool and no-heat calls prioritized ahead of maintenance
- Membership and tune-up scheduling on autopilot
- Books replacements as sales visits with the right rep
- After-hours coverage that doesn't cost you an on-call dispatcher
FAQ
HVAC questions
Can it tell an emergency from a tune-up?
Yes. No-cool, no-heat and safety calls are booked first. Maintenance fills the open slots.
Does it work with my membership program?
Yes. It knows your plans, recognizes members and books their included visits.
Will it try to diagnose the system?
Only the basic checks you approve, like thermostat and filter. Diagnosis stays with your tech.
Be ready before the first heat wave.
Book a demo and we'll show you what last summer's missed no-cool calls were worth.