Emergency triage
Burst pipes, backups and no hot water booked ahead of routine work.
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Pongg for plumbing
The 11pm burst pipe becomes a customer for life.
Leaks don't wait for business hours. Pongg books the urgent ones tonight, the estimates this week, and texts every customer their arrival window.
Emergency visit bookedBurst pipe · Tonight 11:40 PM
24/7
emergency answering. Burst pipes, backups and no hot water picked up any hour.
Shut-off
coaching. Callers are walked to the valve while they wait for your tech.
On-call
routing. Emergencies texted straight to whoever is on call tonight.
From drips to repipes
Emergencies tonight. Estimates this week. Big jobs to your best tech.
Pongg knows your dispatch fees, your on-call rotation and which calls are worth a senior plumber's time.
Dispatch fees
Quotes your after-hours and dispatch fees the way you set them.
Arrival windows
Texts the customer the window and the tech's name.
Repeat customers
Recognizes past customers and pulls up their service history.
High-value leads
Flags water heater, repipe and sewer line jobs for your best tech.
Shut-off help
Walks callers through finding the main water shut-off while they wait.
One night, three calls
What your on-call plumber sees in the morning.
9:14 PM
Water heater leaking
Booked for 7am with the unit's age and brand noted. Flagged as a likely replacement.
11:02 PM
Burst pipe under the sink
Caller walked to the shut-off. On-call tech texted the address and dispatched.
2:37 AM
Toilet running
Booked for tomorrow afternoon. Customer told how to shut the supply valve.
Pongg on a plumbing callSample
CallerA pipe just burst under my kitchen sink and there's water everywhere.
PonggLet's stop the water first. Do you see a shut-off valve under the sink?
CallerOkay, I turned it. It stopped.
PonggGreat. A tech can be there tonight between 11 and 12. The after-hours dispatch fee is $149. I'll text you the tech's name.
A real call
Water on the floor, handled in under two minutes.
Pongg stops the damage first, quotes your after-hours fee, and gets the on-call tech moving.
- Books emergencies tonight and estimates this week, with dispatch fees quoted
- Texts the customer an arrival window and the tech's name
- Recognizes repeat customers and their service history
- Flags water-heater and repipe leads as high value
FAQ
Plumbing questions
Will it quote my prices?
Only the fees you approve, like dispatch or after-hours fees. Everything else goes to your tech on site.
Can it send the on-call plumber the job?
Yes. Emergencies are texted to whoever is on call, with the address and a summary.
What about commercial accounts?
Pongg recognizes commercial customers, follows their service agreements and routes them to the right tech.
Answer the 11pm call. Keep the customer for life.
Book a demo and see how many after-hours plumbing calls you missed last month.