Customer portal · At your desk
Every call, every number, every setting.
Pull up your customer portal on the big screen and see exactly what's happening on your phones, what it's worth, and how your agent is set up.
Call analytics
Read every call, not just the ones Pongg took.
Every inbound call to your business is logged, transcribed and graded, whether your team answered it or Pongg did.
- Transcripts and two-line summaries for every call
- Lead grade and outcome: hot, warm, info, spam · booked, quoted, message
- Filter by teammate, day, outcome or service and export anything
Booked revenue from recovered calls, by week
ROI dashboard
See exactly what Pongg is worth.
Calls recovered, jobs booked and revenue captured, tracked against what you pay. If it isn't paying for itself, you'll see it first.
- Recovered calls and booked revenue in real dollars
- Pickup rate trends for your team, week over week
- Monthly report card sent to your inbox
Agent settings
Change how your agent works, any time.
Your agent runs on your rules. Update them in the portal and Pongg uses them on the next call.
- Service area by town, county or zip
- Business intelligence: services, SOPs, pricing, FAQs and crews
- Hours, voice and greeting, plus when Pongg should step in
A real person on your side
Meet with your success manager any time.
Want to change how Pongg handles storm calls, or walk through last month's numbers? Book a call with your customer success manager right from your portal.
- Book any time from the customer portal
- Same person every time who knows your business
- Monthly review included at no extra cost
See your own numbers.
Book a demo and we'll show you what last month's missed calls were worth.