Diagnostics
Check engine lights, noises and warning lights booked into diagnostic slots.
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Pongg for auto repair shops
Your techs stay under the hood. Pongg answers the phone.
Service writers are with customers, techs are in the bays, and the phone keeps ringing. Pongg answers every call, books the right bay time, and keeps customers in the loop.
Diagnostic bookedCheck engine light · Tomorrow 8:30 AM
Every bay
kept full. Open slots filled from calls that used to go to voicemail.
Year, make
and model. Vehicle details and symptoms captured before the car arrives.
Ready
for pickup texts. Customers get updates without calling the front counter.
Built for the service counter
Your best service writer, on every line.
Pongg knows the difference between a squeaky brake and a car that needs a tow, and books each one the way your shop runs.
Routine service
Oil changes, tire rotations, brakes and inspections scheduled without a callback.
Vehicle intake
Year, make, model, mileage and symptoms captured on every call.
Fee quoting
Quotes your diagnostic, inspection and shop fees exactly as you set them.
Status updates
Texts customers when their car is ready, or when a repair needs their approval.
Tows and breakdowns
Urgent breakdowns flagged to your service writer with location and vehicle details.
A day at the counter
What Pongg handles while your team works.
7:45 AM
Drop-off rush
Pongg answers the calls your service writer can't while they check cars in, and books the rest of the day.
12:10 PM
Status calls
"Is my car ready?" answered from your schedule, with a text the moment it is.
5:52 PM
After close
A customer with a grinding noise gets booked for first thing tomorrow, not at the shop down the street.
Pongg on an auto repair callSample
CallerMy check engine light came on and the car is shaking on the highway.
PonggSorry about that. What's the year, make and model?
CallerIt's a 2017 Honda Accord, about 90,000 miles.
PonggThanks. I can get it in tomorrow at 8:30 for a diagnostic. The diagnostic fee is $129 and goes toward the repair.
A real call
A check engine light, booked in under two minutes.
Pongg gathers the vehicle details, quotes your diagnostic fee, and puts the car on the schedule.
- Books diagnostics, routine service and repairs into real bay time
- Captures year, make, model, mileage and symptoms
- Quotes diagnostic and inspection fees the way you set them
- Texts customers when their vehicle is ready for pickup
FAQ
Auto repair questions
Can it give repair quotes?
Only the fees you approve, like diagnostics or inspections. Repair estimates stay with your service writer.
Does it work with my shop management system?
Pongg books into your shop calendar. Ask us about connecting your shop management system during onboarding.
What about tows and breakdowns?
Urgent calls are flagged to your service writer right away with the caller's location and vehicle details.
Keep every bay full.
Book a demo and see how many calls your shop missed last month.