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Customer Success
Customer Success Manager
Be the person our customers call. You will onboard new businesses, tune their agent, and make sure Pongg pays for itself every month.
What you'll do
- Onboard new customers and set up their agent
- Run monthly reviews and share ROI reports
- Answer questions and turn feedback into improvements
- Spot upsell and expansion opportunities
What you bring
- 1+ years in customer success, support or account management
- Great listener and clear communicator
- Organized across many accounts at once
- Home-services or trades experience is a big plus
About Pongg
Pongg is the backup receptionist for home-service businesses. Your team answers first; when they can't, Pongg picks up, books the job and shows the owner exactly what every call was worth. We're building in Dallas for roofers, auto shops, plumbers and HVAC companies across the country.