What is Pongg? The AI receptionist for home-service businesses
Pongg is an AI receptionist for roofing, plumbing, HVAC and auto repair shops. It answers the calls your team can't, books the job, and shows what every call was worth.
Pongg is an AI receptionist built for home-service businesses. It answers the calls your team can't get to, books the job on your calendar, texts the customer back in seconds, and shows you what every call was worth.
We built it for roofers, plumbers, HVAC companies, auto repair shops and the trades around them. Not for law firms. Not for dentists. For businesses where the phone rings while everyone is on a roof, under a sink, or under a car.
What Pongg does
Pongg is a full front desk, not a single feature. The pieces work together:
- AI Receptionist. Picks up when your team can't: after hours, during lunch, when two lines ring at once, during storm week.
- Texting Hub. Every missed call gets an instant text back. Your team can text customers from the app or the web.
- Call Lead Tracking. See which ads, mailers and listings actually make the phone ring.
- Outbound Voice Agent. Calls customers for you: confirmations, follow-ups, estimates that went quiet.
- Win-back Campaigns. Brings old leads and past customers back.
- Email Automations and Webchat Bot. Same fast reply on your inbox and your website.
- Integrations. Works with your CRM and Google Calendar, so booked jobs land where your team already looks.
What Pongg doesn't do
Pongg is not here to replace your receptionist. Your office manager knows your customers, your crews and your quirks. Pongg backs them up. It takes the overflow, the after-hours calls and the 47th call of a hail day, then hands your team a clean log of every conversation.
Pongg is also not a lead generation company. We don't sell you more leads. We make sure you catch the ones you already paid for.
Who Pongg is for
Owners who know they're missing calls but don't know how many. Shops where the owner still answers the phone between jobs. Roofing companies that get buried after a storm. Plumbing and HVAC companies that live on emergency calls at 9 p.m.
If your phone is how you get paid, Pongg is for you.
How Pongg is different from other AI phone tools
It's done for you. Most AI phone products hand you a box of parts and a prompt editor. We set Pongg up for your business: your services, service area, hours, pricing rules, and how you want emergencies handled.
It knows your trade. Pongg is trained on how home-service calls actually go. It knows a leak isn't the same as a drip, and a hail claim isn't the same as a repair.
Flat pricing. No per-minute or per-token charges. A busy month should make you money, not raise your bill. See pricing.
You see everything. Every call, human or AI, is logged with who called, why, and what happened. Most owners have never seen their own phone this clearly.
Where Pongg came from
Pongg was started by two brothers who lost customers to unanswered phones. The company is based in Dallas, Texas. Read the full story.
FAQ
What is Pongg?
Pongg is an AI receptionist and front-desk platform for home-service businesses. It answers calls, books jobs, texts leads back and tracks where calls come from.
Is Pongg a real person or AI?
Pongg's receptionist is AI. It's built to back up your human team, not replace it.
What industries does Pongg serve?
Roofing, plumbing, HVAC, auto repair, and other trades like electrical, cleaning and pest control.
How much does Pongg cost?
Pongg uses flat monthly pricing with no usage-based charges. See pricing or request a demo.
Where is Pongg based?
Dallas, Texas.
Want to see what your phone has been missing? Request a demo.