The Hidden Cost of Answering Your Own Phone
The interruptions are not free, even when the calls are.
It is not the minutes
Owners tend to price the phone in call time. Twenty calls a day, three minutes each, an hour gone. That is the small part of the bill.
The real cost is the interruption. Every call stops the job, breaks the focus, and takes a few minutes to come back from. Do that twenty times and the day is shorter than it looks on paper.
The second cost is the calls you did not take
You cannot answer while you are up a tree or under a house, so the calls that arrive during the work are the ones that go to voicemail. Those are not spread evenly either. They are concentrated in exactly the hours when new customers are calling around.
The third cost is the one nobody counts
Answering your own phone means being reachable all evening and all weekend. That is a real cost, and it is the one that makes people want out of their own business.
Handing the phone over
Hiring a front desk fixes it and costs a salary. Pongg fixes it without one. Pongg takes every call, books what can be booked, and sends you the summary. You get the jobs and the evenings back.